What is the term for making a future appointment while the client is still in the salon?

The term for making a future appointment while the client is still in the salon is pre-booking a client. This practice is vital in the cosmetology field as it helps ensure that clients secure their desired time slots for future services. By pre-booking, cosmetologists can maintain continuity in the client’s hair or beauty regimen, encourage regular visits, and improve overall customer satisfaction. This approach also benefits the salon by keeping the schedule full and maximizing income potential.

Other concepts, such as client retention, generally refer to the broader strategy of maintaining a long-term relationship with customers, but it does not specifically address the act of scheduling future appointments while still in the salon. Appointment setting is more general and encompasses various scheduling practices but lacks the specific context of securing a future appointment while the client is present. Customer follow-up usually occurs after a service has been completed, focusing on checking in with clients post-appointment rather than securing their next visit. Thus, pre-booking more accurately captures the intention of reinforcing ongoing client engagement immediately after a service.