If a client inquires about a product and you are unsure, what should you do?

When a client inquires about a product and you are unsure of the answer, the best approach is to admit that you don't have the information at the moment and offer to find it. This practice demonstrates professionalism and integrity, which are essential in the field of cosmetology. Being transparent with clients fosters trust and shows that you value their inquiries. It also allows you to provide them with accurate and reliable information, which enhances their experience and satisfaction with the service.

By acknowledging that you don't know, you avoid the pitfalls of providing incorrect information, which could lead to misunderstandings or dissatisfaction with the product. Furthermore, offering to find the necessary details not only resolves the immediate question but also encourages further engagement with the client, showcasing your commitment to their needs.

On the other hand, guessing answers can lead to misinformation, ignoring the question leaves the client's concerns unaddressed, and directing them to another representative may create discomfort or confusion if they were looking for your specific assistance. Thus, admitting uncertainty and seeking the correct information is both respectful and effective in client communication.